Case study Mrs H


Case study for Mrs H

 Situation :

Mrs H briefly talked about her situation before she accessed Hodan’s services. She underlined that although she has been in the country for good number of years this was the first time she used services by herself. It was her partner who used to sort out things for the family. But this has changed when her partner suddenly left the country.

Action taken:

Mrs. H explained her first experience at Hodan and how Hodan helped her go through this difficult period in her life.

“I came to Hodan with my problems and most of my issues were solved by Hodan staff and volunteers; My Job Seekers allowance, Child Benefit, child tax credit, housing & Council Tax support were all dealt with and sorted out”.

She felt a bit relieved, settled and confident as most of the immediate priority issues were dealt with. She then started to move on and learn more about the system.

“Without Hodan, life would have been very difficult. I came to learning & Networking workshops. This enabled me to meet with service providers and socialise with other service users. I learned about the system and practical skills like budgeting, energy saving and the UK system”.


Then Mrs H moved to explain how the support of Hodan has impacted her life, her family’s life and life in UK. She underlined the biggest mile stone in her life at UK happened when she joined the employment support project and started with enrolling ESOL and IT class. According to her words “this was big game changer”.

“Then I enrolled Hodan’s ESOL/IT projects and this has changed my life big times and I can now write and read better, my IT has improved, I can send emails and do job search. Hodan helped me find a job, develop my CV and gave me references. Hodan helped me with job application forms; all this support helped me get Two Part-time jobs. I’m now confident and happy about life”.

Mrs H underscored how the support helped her to be independent and almost self sufficient with increased confidence and self-esteem.

“I’m in charge of my income and don’t rely on state benefit and I pay council tax and get a little help for rent. Now I’m a good role model for my children and they see me happy and supportive. I know how to go through the system and I see myself as part of this society. I am very confident and motivated and want to achieve more in life”.

Future plan

She then highlighted what she wants to achieve next and her future plans. She looks very confident with strong self-belief and thinks positively about life.

“Now my future plan is to find a full time employment and to pay all my rent and to be able to pay my tax. I’ll go to college; I want to study Child care”.

Case study Mrs X

Case study Mrs X:

Mrs X is a 60 years old with mobility impairment and mental health problem. She does not read nor write English. Her social interaction with other people was limited. All this made her isolated, bored and depressed. This year our befriending volunteer visited her and after assessment encouraged her to join our social space and wellbeing club (empowerment club for women). This was a good opportunity for her to leave the house and socialise with others. This helped her to reduce her isolation, boredom and depression, as she put it “before I felt isolated, depressed, nothing to do, just bored, but not anymore. I feel now happier, relaxed and positive thinking”.

Case study: Mrs. A


One of the Hodan’s service users told us her experience from arriving in the UK in 2001.

“This community is our backbone”

After arriving with her son and speaking no English, Mrs. X found settling in the UK to be very difficult and struggled with depression and isolation. She was introduced to Hodan in 2005 by friends from the local Somali community. She described the way Hodan has helped her with “all aspects” of her life and the importance of the organisation to the local Somali population in providing support, advice and the opportunity to “understand everything about life here”.

Mrs. X faced further difficulties when she was diagnosed with cancer, but the support Hodan provided in accompaniment to hospital appointments to translate and explain the system helped her through this. The advice and information Hodan provides on budgeting, utilities and state support has allowed Mrs. X to improve her financial resilience.

She has particular appreciation for the weekly women’s exercise classes which have greatly improved her sense of health and wellbeing, as well as the organised trips to places such as Kensington Palace which she says have given her the opportunity to meet new people and learn about the UK’s history and culture.

Mrs. X considers the help Hodan gave her in joining a local college ESOL class as one of the most important things in empowering her and allowing her to feel settled in the UK. Through this she has been able to meet new people from outside the Somali community and feels more empowered and independent. The support network she has developed now through Hodan is important to her mental wellbeing and sense of belonging. Without the advice and support of Hodan, Mrs. X imagines life would be “horrible, not worth imagining”.